Shipping policy

The Clay Tree Shipping Policy

1. Scope

This shipping policy applies to all orders placed through The Clay Tree’s website. By making a purchase, you agree to the terms of our shipping policy.

2. Shipping Areas

We ship domestically and are working towards offering international shipping. Specific areas to which we ship are detailed on our website during the checkout process. If your location is not covered, please contact us to discuss alternative options.

3. Processing Time

Orders are processed within 3 business days after payment confirmation. Please note that during periods of high demand, holidays, or special promotions, processing times may be longer.

4. Shipping Methods

Shipping costs are calculated based on the weight of the order, the delivery location, and the selected shipping method.

5. Delivery Time

Delivery time varies depending on the destination and shipping method. Estimated delivery times are provided during the checkout process. Please note that these times are estimates and may be subject to delays due to external factors such as weather conditions or issues with the courier service.

6. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment through the courier’s website.

7. Shipping Costs

Shipping costs are based on the weight of the order and the delivery location. Exact costs will be calculated and displayed during the checkout process.

8. Shipping Issues

If your order does not arrive within the estimated time frame or if there are issues with the status of your order, please contact us at tclaytree@gmail.com. We will investigate the issue and do our best to resolve it.

9. Returns and Refunds

If you receive a damaged or defective product, please contact us within 3 business days to arrange a return or refund. For more details on returns, please refer to our return policy.

10. Policy Changes

We reserve the right to modify this shipping policy at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to review this policy regularly.

11. Contact

For any shipping-related inquiries, please contact us at tclaytree@gmail.com or through our contact form available on our website